Frequently Asked Questions
Everything you need to know about the gold standard of vodka.
What makes Au Vodka different from other brands?
Au Vodka combines British heritage and luxury ingredients. We distill our vodka five times and filter it through gold to ensure an exceptionally smooth finish and a distinctive taste profile.
How should I store my Au Vodka bottles?
To maintain the premium quality and flavor, we recommend storing your bottles in a cool, dry place away from direct sunlight. For the best serving experience, chill the bottle in the freezer before opening.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that local customs duties may apply depending on your region.
Are your products suitable for vegans or those with gluten allergies?
Au Vodka is gluten-free and vegan-friendly. We use high-quality grain and natural fruit flavorings, ensuring our products are accessible to a wide range of dietary requirements.
What is your return policy for damaged items?
If your order arrives damaged or defective, please contact our customer service team within 14 days of receipt with photographic evidence. We will arrange for a replacement or a full refund immediately.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.